Update - There have been no further issues with RM Unify since Tuesday afternoon February 6th. We are continuing to work with Microsoft and to implement a strategy to allow us to improve our handling of WS-Trust authentication requests from O365 to avoid similar issues in future.
Feb 13, 13:29 GMT
Monitoring - RM Unify has been performing normally since we re-enabled WS-Trust on Tuesday afternoon and we have not seen any further issues. The team are continuing to monitor the service closely.
Feb 8, 11:02 GMT
Update - We have re-enabled authentication via WS-Trust this afternoon without any noticeable impact to service. Rich clients and Outlook clients should now be able to authenticate successfully without any issues. We will be continuing to monitor the service closely this afternoon and tomorrow morning and we are still investigating the root cause of increased traffic from Microsoft O365 that caused the availability issues today. Although we have re-enabled the majority of WS-Trust protocols, the IMAP protocol remains disabled as it has been since December. For more information see http://www.rm.com/blog/2017/december/rm-unify-and-office-365-email-security-imap-protocol.
Feb 6, 16:19 GMT
Update - We are planning to re-enable authentication through WS-Trust for RM Unify later this afternoon but we aware that there is a risk of further disruption to service while clients re-authenticate. We have timed this change to be later in the school day to mitigate the impact to end-users but also for a time when we can still manage the backlog of client requests. We will continue to monitor the service closely during this period.
Feb 6, 14:49 GMT
Update - We have temporarily disabled all authentication through WS-Trust protocols in order to restore reliable access to the RM Unify Launch Pad while we continue to investigate the root cause of this morning's issues. The impact of this change will mean that any users using rich-clients or Outlook for O365 that do not already have a long-lived authentication token will fail to authenticate. We aim to restore access later today as soon as we are confident that we have understood and resolved the root causes of this morning's issues.
Feb 6, 11:59 GMT
Update - We are continuing to investigate some intermittent issues still affecting access to RM Unify and apps this morning. Users should be able to access the RM Unify Launch Pad and apps although it is possible that some users may still need to make several logon attempts. The team are continuing to investigate with the highest priority.
Feb 6, 11:00 GMT
Update - The performance of RM Unify has improved and users should now able to access the RM Unify Launch Pad and apps although it is possible that some users may need to make several logon attempts until all of the issues clear. The team are continuing to investigate and will continue to monitor the service closely.
Feb 6, 09:27 GMT
Update - The issues affecting RM Unify availability this morning are still under investigation with the highest priority. A further update will be posted within 30 minutes.
Feb 6, 09:11 GMT
Investigating - We are aware of issues for customers accessing RM Unify this morning. This problem is being investigated with the highest priority. A further update will be posted in 30 minutes.
Feb 6, 08:51 GMT
RM Unify ? Operational
RM Unify Login & Single Sign On   ? Operational
RM Unify Launch Pad   ? Operational
RM Unify User Provisioning   ? Operational
RM Apps ? Operational
RM Books   Operational
RM Easimaths   Operational
RM Finance   Operational
RM People Directory   Operational
RM Site Creator   Operational
3rd Party Apps   ? Operational
RM Unify Partner Services ? Operational
RM Unify Developer Dashboard   Operational
RM Unify Developer Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2018

No incidents reported today.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 04:00 GMT
Scheduled - On Thursday, February 15th 2018, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Finance.

We will be closely monitoring the maintenance process.
Feb 14, 13:12 GMT
Feb 14, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018
Completed - The scheduled maintenance has been completed.
Feb 10, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 09:00 GMT
Scheduled - On Saturday, February 10th 2018, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Unify.

We will be closely monitoring the maintenance process.
Feb 9, 14:45 GMT
Feb 9, 2018
Completed - The scheduled maintenance has been completed.
Feb 9, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 04:00 GMT
Scheduled - On Friday, February 9th 2018, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Finance.

We will be closely monitoring the maintenance process.
Feb 8, 13:20 GMT
Feb 7, 2018

No incidents reported.

Feb 5, 2018

No incidents reported.

Feb 4, 2018

No incidents reported.