Monitoring - Following some changes yesterday and overnight we are seeing an improved performance from RM Easimaths today. We will continue to closely monitor the performance and make changes as needed. Thank you for bearing with us.
Mar 26, 10:43 GMT
Update - RM Easimaths is back up after some configuration option changes. Due to the volume of users we anticipate the system running slow at times. We are working on more changes to increase the capacity of the system. Please bear with us during this period.
Mar 25, 10:08 GMT
Update - We're sorry but due to unprecendented demand for RM Easimaths we need to increase our capacity and this will take a few hours. We are aiming to get you back up and running by tomorrow morning. Please bear with us. Thank you, the RM Easimaths team.
Mar 24, 15:42 GMT
Investigating - We are aware that users are experiencing intermittent issues logging in with RM EasiMaths. Our engineers are currently investigating this with high priority.
Mar 24, 12:37 GMT
Monitoring - RM Easimaths has recently been updated due to a cookie change in Chrome version 80 and also due in other browsers soon. Unfortunately this change affected our App users. This morning we have released a fix for this to solve the issue.
We are currently investing in a new version of RM Easimaths which will remove the need for Flash which is currently being phased out. We anticipate this new version being available in the Autumn of this year.
The current iPad and Android Apps are not longer available in the relevant stores, for Android users you can use the Puffin Academy app to run RM Easimaths, unfortunately this is not available for iPad.
We will be contacting schools once the new developments are completed.
Feb 7, 09:41 GMT
Monitoring - Google groups are again being provisioned and synchronised from RM Unify on a nightly basis and we are monitoring the behaviour and performance of the overnight synchronisation. If your establishment's groups are still not being synchronised as expected then this may be for an alternative reason. Please contact your support provider for help.
Feb 3, 16:15 GMT
Identified - We have now released changes to RM Unify to improve the efficiency of our group synchronisation to Google classroom. All establishments with Google group synchronisation enabled have now been synchronised where we are able to do this. We are taking a cautious approach, however, before we consider re-enabling scheduled automatic synchronisation with further live testing planned. We are also continuing to work closely with Google. A further update will be posted as soon as we have more information.
Nov 5, 11:36 GMT
Update - We have been working on changes that we have identified in RM Unify to improve the efficiency of group synchronisation to Google Classroom. These changes should allow us to re-enable automatic Google group sync. Development work is complete and the changes are now in validation with our testing team and planned to be released as part of our next release - RM Unify v3.64.
Oct 1, 13:56 BST
Update - We are aware that the current issue with Google group synchronisation is having a significant impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this issue with Google as our highest priority and we are also considering any steps that we can take to mitigate the impact of the issue for schools. We will post a further update as soon as we have any further information.
Sep 17, 09:29 BST
Update - We are aware that the current issue with Google group synchronisation is having an impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this high priority issue with Google. We will post a further update as soon as we have any further information.
Sep 9, 16:06 BST
Update - The issues affecting the behaviour and performance of synchronisation of Google groups with RM Unify are still under active investigation. We released a product change last week to provide more detailed diagnostic information and we are working with Google to try to identify a solution as quickly as possible.
Sep 3, 09:20 BST
Investigating - We are aware of issues currently affecting the behaviour and performance of synchronisation of Google groups with RM Unify and so we have temporarily disabled provisioning of Google groups and synchronisation with RM Unify while the RM Unify team investigates. This means that new groups and classrooms will not be provisioned in G Suite and existing G Suite groups and classrooms will not be updated until this functionality is re-enabled. A further update will be posted as soon as we have more information.
Aug 8, 15:54 BST
RM Unify ? Operational
RM Unify Login & Single Sign On ? Operational
RM Unify Launch Pad ? Operational
RM Unify User Provisioning ? Operational
RM Apps ? Major Outage
RM Books - now closed ? Operational
RM Easimaths Major Outage
RM Finance Operational
RM People Directory Operational
RM Site Creator - now closed ? Operational
3rd Party Apps ? Operational
RM Unify Partner Services ? Operational
RM Unify Developer Dashboard Operational
RM Unify Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 09:00 GMT
Scheduled - From Saturday, March 21st until Sunday, March 22nd 2020, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Unify, but there may be periods during which RM Unify is unavailable or running at reduced performance levels.

We will be closely monitoring the maintenance process.
Mar 20, 16:25 GMT
Mar 20, 2020
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 GMT
Scheduled - On Friday, March 20th 2020, we will be performing planned maintenance work. We do not anticipate any impact to the performance, resilience or availability of RM Finance. We will be closely monitoring the maintenance process.
Mar 19, 16:22 GMT
Mar 19, 2020
Completed - The scheduled maintenance has been completed.
Mar 19, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 GMT
Scheduled - On Thursday, March 19th 2020, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Unify.

We will be closely monitoring the maintenance process.
Mar 19, 17:15 GMT
Mar 18, 2020
Completed - The scheduled maintenance has been completed.
Mar 18, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 18:01 GMT
Scheduled - On Wednesday, March 18th 2020, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Unify.

We will be closely monitoring the maintenance process.
Mar 18, 14:58 GMT
Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.