Monitoring - We have recently seen an uplift in reported user issues within Microsoft Teams. Although there is no single failure being reported across any single component within Teams we recognise that collectively our users could see intermittent outages or slowness when using the range of Teams services.
Further information specific to Glow (Scotland):
https://status.education.scot/incidents/216718
Apr 9, 17:07 BST
Further information specific to Glow (Scotland):
https://status.education.scot/incidents/216718
Apr 9, 17:07 BST
Monitoring - We are aware of an issue with Exchange Online that may affect the ability to onboard new users to the Exchange Online service. For O365 tenancies federated to RM Unify, the impact is that new user accounts should be created in Office 365, but there may be a delay in the users' mailboxes being created.
For further updates to the issue, your Office 365 administrator should refer to advisory EX208974 in the Microsoft 365 Admin Center.
Apr 9, 12:12 BST
For further updates to the issue, your Office 365 administrator should refer to advisory EX208974 in the Microsoft 365 Admin Center.
Apr 9, 12:12 BST
Update - RM Easimaths is stable and we have seen improved performance over the last few days following changes we have made. We continue to monitor the site to optimise performance. If the site is running slow then please use it after 3pm when the site is quieter.
Apr 1, 13:00 BST
Apr 1, 13:00 BST
Update - We have made some more changes to the servers this weekend, however we can see that some customer sessions are still slow. We are working to make further changes to improve performance. The issue is caused by the demand for the service during this unprecendented period. Thank you for you patience.
Mar 30, 11:42 BST
Mar 30, 11:42 BST
Monitoring - Following some changes yesterday and overnight we are seeing an improved performance from RM Easimaths today. We will continue to closely monitor the performance and make changes as needed. Thank you for bearing with us.
Mar 26, 10:43 GMT
Mar 26, 10:43 GMT
Update - RM Easimaths is back up after some configuration option changes. Due to the volume of users we anticipate the system running slow at times. We are working on more changes to increase the capacity of the system. Please bear with us during this period.
Mar 25, 10:08 GMT
Mar 25, 10:08 GMT
Update - We're sorry but due to unprecendented demand for RM Easimaths we need to increase our capacity and this will take a few hours. We are aiming to get you back up and running by tomorrow morning. Please bear with us. Thank you, the RM Easimaths team.
Mar 24, 15:42 GMT
Mar 24, 15:42 GMT
Investigating - We are aware that users are experiencing intermittent issues logging in with RM EasiMaths. Our engineers are currently investigating this with high priority.
Mar 24, 12:37 GMT
Mar 24, 12:37 GMT
Monitoring - RM Easimaths has recently been updated due to a cookie change in Chrome version 80 and also due in other browsers soon. Unfortunately this change affected our App users. This morning we have released a fix for this to solve the issue.
We are currently investing in a new version of RM Easimaths which will remove the need for Flash which is currently being phased out. We anticipate this new version being available in the Autumn of this year.
The current iPad and Android Apps are not longer available in the relevant stores, for Android users you can use the Puffin Academy app to run RM Easimaths, unfortunately this is not available for iPad.
We will be contacting schools once the new developments are completed.
Feb 7, 09:41 GMT
We are currently investing in a new version of RM Easimaths which will remove the need for Flash which is currently being phased out. We anticipate this new version being available in the Autumn of this year.
The current iPad and Android Apps are not longer available in the relevant stores, for Android users you can use the Puffin Academy app to run RM Easimaths, unfortunately this is not available for iPad.
We will be contacting schools once the new developments are completed.
Feb 7, 09:41 GMT
Monitoring - Google groups are again being provisioned and synchronised from RM Unify on a nightly basis and we are monitoring the behaviour and performance of the overnight synchronisation. If your establishment's groups are still not being synchronised as expected then this may be for an alternative reason. Please contact your support provider for help.
Feb 3, 16:15 GMT
Feb 3, 16:15 GMT
Identified - We have now released changes to RM Unify to improve the efficiency of our group synchronisation to Google classroom. All establishments with Google group synchronisation enabled have now been synchronised where we are able to do this. We are taking a cautious approach, however, before we consider re-enabling scheduled automatic synchronisation with further live testing planned. We are also continuing to work closely with Google. A further update will be posted as soon as we have more information.
Nov 5, 11:36 GMT
Nov 5, 11:36 GMT
Update - We have been working on changes that we have identified in RM Unify to improve the efficiency of group synchronisation to Google Classroom. These changes should allow us to re-enable automatic Google group sync. Development work is complete and the changes are now in validation with our testing team and planned to be released as part of our next release - RM Unify v3.64.
Oct 1, 13:56 BST
Oct 1, 13:56 BST
Update - We are aware that the current issue with Google group synchronisation is having a significant impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this issue with Google as our highest priority and we are also considering any steps that we can take to mitigate the impact of the issue for schools. We will post a further update as soon as we have any further information.
Sep 17, 09:29 BST
Sep 17, 09:29 BST
Update - We are aware that the current issue with Google group synchronisation is having an impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this high priority issue with Google. We will post a further update as soon as we have any further information.
Sep 9, 16:06 BST
Sep 9, 16:06 BST
Update - The issues affecting the behaviour and performance of synchronisation of Google groups with RM Unify are still under active investigation. We released a product change last week to provide more detailed diagnostic information and we are working with Google to try to identify a solution as quickly as possible.
Sep 3, 09:20 BST
Sep 3, 09:20 BST
Investigating - We are aware of issues currently affecting the behaviour and performance of synchronisation of Google groups with RM Unify and so we have temporarily disabled provisioning of Google groups and synchronisation with RM Unify while the RM Unify team investigates. This means that new groups and classrooms will not be provisioned in G Suite and existing G Suite groups and classrooms will not be updated until this functionality is re-enabled. A further update will be posted as soon as we have more information.
Aug 8, 15:54 BST
Aug 8, 15:54 BST
RM Unify
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Operational
RM Unify Login & Single Sign On
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Operational
RM Unify Launch Pad
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Operational
RM Unify User Provisioning
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Operational
RM Apps
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Operational
RM Books - now closed
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Operational
RM Easimaths
Operational
RM Finance
Operational
RM People Directory
Operational
RM Site Creator - now closed
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Operational
3rd Party Apps
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Operational
RM Unify Partner Services
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Operational
RM Unify Developer Dashboard
Operational
RM Unify Developer Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance