Update - We have been working on changes that we have identified in RM Unify to improve the efficiency of group synchronisation to Google Classroom. These changes should allow us to re-enable automatic Google group sync. Development work is complete and the changes are now in validation with our testing team and planned to be released as part of our next release - RM Unify v3.64.
Oct 1, 13:56 BST
Update - We are aware that the current issue with Google group synchronisation is having a significant impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this issue with Google as our highest priority and we are also considering any steps that we can take to mitigate the impact of the issue for schools. We will post a further update as soon as we have any further information.
Sep 17, 09:29 BST
Update - We are aware that the current issue with Google group synchronisation is having an impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this high priority issue with Google. We will post a further update as soon as we have any further information.
Sep 9, 16:06 BST
Update - The issues affecting the behaviour and performance of synchronisation of Google groups with RM Unify are still under active investigation. We released a product change last week to provide more detailed diagnostic information and we are working with Google to try to identify a solution as quickly as possible.
Sep 3, 09:20 BST
Investigating - We are aware of issues currently affecting the behaviour and performance of synchronisation of Google groups with RM Unify and so we have temporarily disabled provisioning of Google groups and synchronisation with RM Unify while the RM Unify team investigates. This means that new groups and classrooms will not be provisioned in G Suite and existing G Suite groups and classrooms will not be updated until this functionality is re-enabled. A further update will be posted as soon as we have more information.
Aug 8, 15:54 BST
RM Unify ? Operational
RM Unify Login & Single Sign On ? Operational
RM Unify Launch Pad ? Operational
RM Unify User Provisioning ? Operational
RM Apps ? Operational
RM Books - now closed ? Operational
RM Easimaths Operational
RM Finance Operational
RM People Directory Operational
RM Site Creator - now closed ? Operational
3rd Party Apps ? Partial Outage
RM Unify Partner Services ? Operational
RM Unify Developer Dashboard Operational
RM Unify Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:01 BST
Scheduled - On Wednesday, October 9th 2019, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Unify.

We will be closely monitoring the maintenance process.
Oct 9, 11:14 BST
Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - This incident has been resolved and the RM Unify service is performing as expected. The team has already made changes to improve service resilience to avoid similar issues in future and has a range of further improvements identified and planned.
Oct 4, 15:51 BST
Monitoring - RM Unify is now performing as expected. We are continuing to monitor the service closely.
Oct 3, 10:42 BST
Update - RM Unify performance has now improved. The team are continuing to monitor the service closely.
Oct 3, 10:26 BST
Update - RM Unify performance is now improving but we are continuing to monitor the service closely.
Oct 3, 10:17 BST
Update - We are aware that customers are still experiencing slow performance or service availability issues. The RM Unify team are investigating the issue with the highest priority.
Oct 3, 09:59 BST
Update - We are continuing to investigate this issue.
Oct 3, 09:57 BST
Investigating - We are aware that some customers are experiencing slower performance logging onto RM Unify this morning. The RM Unify team are currently investigating.
Oct 3, 08:57 BST