Identified - We have now released changes to RM Unify to improve the efficiency of our group synchronisation to Google classroom. All establishments with Google group synchronisation enabled have now been synchronised where we are able to do this. We are taking a cautious approach, however, before we consider re-enabling scheduled automatic synchronisation with further live testing planned. We are also continuing to work closely with Google. A further update will be posted as soon as we have more information.
Nov 5, 11:36 GMT
Update - We have been working on changes that we have identified in RM Unify to improve the efficiency of group synchronisation to Google Classroom. These changes should allow us to re-enable automatic Google group sync. Development work is complete and the changes are now in validation with our testing team and planned to be released as part of our next release - RM Unify v3.64.
Oct 1, 13:56 BST
Update - We are aware that the current issue with Google group synchronisation is having a significant impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this issue with Google as our highest priority and we are also considering any steps that we can take to mitigate the impact of the issue for schools. We will post a further update as soon as we have any further information.
Sep 17, 09:29 BST
Update - We are aware that the current issue with Google group synchronisation is having an impact on schools that use G Suite and Google classroom for teaching and learning and we apologise for the disruption that this is causing. We are continuing to investigate this high priority issue with Google. We will post a further update as soon as we have any further information.
Sep 9, 16:06 BST
Update - The issues affecting the behaviour and performance of synchronisation of Google groups with RM Unify are still under active investigation. We released a product change last week to provide more detailed diagnostic information and we are working with Google to try to identify a solution as quickly as possible.
Sep 3, 09:20 BST
Investigating - We are aware of issues currently affecting the behaviour and performance of synchronisation of Google groups with RM Unify and so we have temporarily disabled provisioning of Google groups and synchronisation with RM Unify while the RM Unify team investigates. This means that new groups and classrooms will not be provisioned in G Suite and existing G Suite groups and classrooms will not be updated until this functionality is re-enabled. A further update will be posted as soon as we have more information.
Aug 8, 15:54 BST
RM Unify ? Operational
RM Unify Login & Single Sign On ? Operational
RM Unify Launch Pad ? Operational
RM Unify User Provisioning ? Operational
RM Apps ? Operational
RM Books - now closed ? Operational
RM Easimaths Operational
RM Finance Operational
RM People Directory Operational
RM Site Creator - now closed ? Operational
3rd Party Apps ? Operational
RM Unify Partner Services ? Operational
RM Unify Developer Dashboard Operational
RM Unify Developer Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020
Resolved - We can now confirm that the issue with the sign-out button on the Office 365 Home Page has been resolved by Microsoft and is working normally.
This incident is now closed.
Jan 23, 08:56 GMT
Identified - Microsoft are aware of an issue with logging out from one Office 365 page (office.com). No other pages affected.

We currently recommend that you ensure all Office 365 sessions are logged out either from other Office 365 apps (outlook, sharepoint etc.) or from RM Unify or Glow as this will ensure the logout completes successfully.

Microsoft expect to have update by the end of this week to address this issue.
Jan 13, 16:30 GMT
Investigating - We have become aware of an issue with the sign-out button within Office 365 Home Page (https://www.office.com/?auth=2) which results in the user not being successfully logged out and their session persisting.

We are liaising with Microsoft to investigate and resolve this issue. Further updates will follow.
Jan 7, 13:03 GMT
Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 05:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:30 GMT
Scheduled - On Thursday, the 16th of January 2020, we will be performing planned maintenance work.

We do not anticipate any impact to the performance, resilience or availability of RM Finance.

We will be closely monitoring the maintenance process.
Jan 15, 15:30 GMT
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.